Once you have placed the order successfully, the order confirmation is sent to the email address you have typed on the order information. If you do not receive the order confirmation we always advise you to check your spam file. If the order confirmation isn’t there either we kindly advise you to contact our customer service info@supersymmetry.store for further advice.

If your order is being processed, you can change your order by contacting us at info@supersymmetry.com. If your order has already been processed, packed or shipped; unfortunately we will not be able to change your order.

We recommend double-checking all the information you fill in when placing your order.

Please note that you will be able to change the color or size of the ordered product if it does not fit.

If your order has not been processed, you can cancel the order by contacting us at info@supersymmetry.store

If your order has already been processed, packed or shipped; unfortunately we cannot cancel the order.

However, once you receive your order, you can return any unwanted items for a refund.

We are very sorry if you received a defective item.

Please contact us at info@supersymmetry.store as soon as possible

Also, state your order number in the letter and attach a photo of the defective product.

The amount of the delivery fee will depend on the delivery option you choose. During checkout, you will be able to find all available delivery methods in your location.

We use the services of Venipak, Omniva and Lithuanian Post to send products.

Venipak and Omniva send orders to the post office of your choice.

Lithuanian Post sends orders to the post office closest to your home.

You will receive an SMS and/or email when you can pick up the package. Please make sure you have entered the correct email address in your order.

Estimated standard delivery time is 2-3 business days. Please note that there may be slight delays in deliveries during sales or other unforeseen circumstances.

After ordering shipping via Lithuanian Post, shipping may take up to 4-6 working days.

You will receive a delivery confirmation with a tracking number.

You can track your shipment by copying the tracking code and pasting it here:

Venipak: https://venipak.com/lt/

Omniva: https://www.omniva.lt/

Lithuanian Post: https://www.post.lt/

You can return the goods within 14 days from the day of receiving the order.

All returned goods must be in their original condition, meaning they must not be used or damaged in any way and must be in their original packaging. For example, when trying on newly purchased shoes, it is important to do so on a surface that will not damage the product, wear or leave marks on the sole - preferably on carpet.

All returns will be inspected upon arrival. If our team is unhappy with the condition of the returned item (eg there are signs of wear, the sole is dirty) and we are unable to return it to stock, we may not be able to accept your return and may have to send it back to you. In this case, our team will contact you by e-mail.

We recommend contacting by e-mail. email info@supersymmetry.store to make sure we have the items you want in stock. If we have the product, we will reserve it until we receive your replacement product.

Omniva address:

Saules st. 1, Avizieniai 14184

Venipak address:

Saules st. 1, Avizieniai 14184

DPD address:

Saules st. 1, Avizieniai 14184

Please complete the return forms for each order you are returning items from and include them in the return package. If you do not send a return form with your return, we will not be able to process the return.

Download the product return form.

You can pay for the order using a bank card through the Stripe payment collection system.

We also offer payment through the Paysera payment collection system, which can offer various payment methods.

If you are having trouble trying to pay for your order, we recommend that you contact us by email. email info@supersymmetry.store, we will try to help you with the payment as soon as possible.

If you find that the discount code is not working, please check the information below:

- You can only use one discount code per order
– Codes may only be valid on certain items and most codes will have an expiry date or time
- Some codes are one-time, automatically generated, so they cannot be used more than once

If the discount code still doesn't work after checking all of the above, please contact us at info@supersymmetry.store

As an online business, our prices change based on campaigns, inventory and customer demand. In this case, we will not refund the difference.

We try to provide you with as much useful information as possible about all the products we sell, including a detailed description of the materials the product is made of and the country of origin.

If you have any further questions about the product, please feel free to contact us at info@supersymmetry.store

Our shoes run true to size unless otherwise stated in the item description. Some models can be reduced, but in this case it will be informed in the product description.

Please note that measurements may vary slightly depending on models and materials used.

Supersymmetry was born under another name, Boho Batai, in Vilnius, Lithuania in 2019. After some time, we decided to change the name and brand concept, so in January 2021 we changed our name to Supersymmetry.

Supersymmetry was born and develops in Vilnius, Lithuania.