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RETURN OF DAMAGED/POOR QUALITY ITEM

If you received a product that is damaged or if the shoes you purchased turned out to be of poor quality, you can return them using the Returns function on our page. The money will be automatically returned to the same bank account from which the order was paid within 14 working days.

general information

We hope you are happy with your Supersymmetry purchase. If the purchase did not meet your expectations, you have the option to return the product. Please note that the following terms and conditions apply.

  • All returns must be made within 14 calendar days of receiving your order
  • You will be financially responsible for the return costs
  • All goods must be unused and in their original packaging
  • It may take up to 14 working days for the money to be returned to your account
 

Shipping the returned item

Please indicate your name, surname, e-mail address along with the returned product. mailing address, delivery address and order number. When returning a product, it is mandatory to send a completed product return form together.

Refund

If the return is approved, the returned product will be undamaged, with the original packaging and will have a product return form, the funds will be transferred to the account from which the order was paid.